Evolution of User Interaction
Driven by AI and ML, this is by far the most intuitive way for humans to interact with their apps and software. We as a design team are very thrilled to see what's possible and came up with a new product that can leverage it seamlessly in the enterprise world.
What is SAP CoPilot?
CoPilot is SAP’s Cloud based digital assistant service running on SAP Cloud Platform powering conversational experiences across SAP applications like S/4HANA, SuccessFactors, Hybris*, Ariba*, Concur*, and enterprise communication channels like Slack, MS Teams, GSuite.
How does it work?
What is SAP CoPilot Skill Builder?
A code-free platform to enable conversational experiences for enterprise applications leveraging pattern-based services.
• Leverages pattern-based services widely used in enterprise applications
• Development of skills at scale
• Enterprise readiness with integration to backend systems (Authorization, Security, etc)
Personas
Project Planning
Release 1902 - 1905
Each design phase was aligned to dev sprints and the plan was shared with the PO and Dev team to maintain transparency. The topics were prioritized based on development requirements which came from stakeholders and UX requirements which were identified based on a continuous user study.
Working Sessions
To bring everyone on the same page, working sessions were organized to understand every topic and encourage creative thinking. These sessions were fuel for the upcoming sprints and design cycles and also helped POs to understand users' needs. Most of the workshop spanned 2 -3 days and activities included persona read-out, task flow, and hero flow creation.
Ideation
Task Flow
User Journey
Information Architecture
Final Designs
After multiple rounds of sketching, validation, and discussions, the focus was shifted to creating high-fidelity designs which could be used for user testing sessions to collect feedback. This feedback was used to make iterations and also worked as a catalyst to provide prioritization to some of the design-driven topics.
These designs were handed off to the development team via InVision and feedback was collected to do a final feasibility check.
